SHIPPING:
Shipping within the E.U.
We ship via Collisimo for all orders within the EU. Please send us an email if you would like to request a signature-required package.
Free shipping for orders over €500.
International
We ship via UPS and FedEx for international shipments. A phone number is required for all international orders. Shipping costs are calculated at checkout.
Free shipping for orders over €500.
WE ARE NOT LIABLE FOR PACKAGES ONCE THEY ARE SHIPPED.
IMPORT DUTIES AND TAXES:
Duties & taxes are not included in the shipping cost. Customers are responsible to pay for all duties & taxes. We are unable to predict if you will be subject to duties or taxes, as well as the specific amounts involved. Customs fees are calculated based on the package’s value, and we will not accept returns or issue refunds for orders that were refused due to unpaid duties.
By placing an order on AMYCROOKES.COM, you acknowledge and agree to cover the applicable VAT charges as imposed by customs services. If you choose to refuse the parcel, it will be returned to us, incurring dual VAT charges (import and export). If the package is returned, we will deduct the charges from your refund. In the case of refusal, the customs service will destroy the package, and we will be unable to process the refund.
RETURNS:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Return shipping is at your expense, and we are not responsible for any delivery issues with your chosen carrier. We recommend choosing a delivery option with a signature requirement.
To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging.
To submit a request for a return, email info@amycrookes.com. Once the return request is approved, the item(s) must be sent back within 14 days. The refund will be processed once the item(s) are received in their original condition. We do not provide return shipping labels, customers are responsible for covering shipping costs.
You can always contact us for any return questions at info@amycrookes.com
RETURNS EXCEPTIONS/ NON-RETURNABLE ITEMS:
Please be advised that underwear and swimwear cannot be returned due to hygiene reasons.
PRICES:
All prices are displayed in Euros (including VAT but excluding custom fees and other taxes).